PAYMENT / SHIPPING

Ordering
Please email your order to info@wa.pacwestie.com or fax to 1-604-475-0906 (1 is the country code for Canada).

Payment Methods
Credit card payments: Visa, or MC.
Company Cheque, Bank draft/certified cheque, NO personal cheque<

For Retailers: Please inquire about wholesale pricing

Minimum order amount for retailers
First order minimum US$200, re-order minimum US$100/order
Some items have minimum order quantity (refer to each item description)

Terms
Prepaid before shipping. 1st order must be prepaid. Credit terms can be set up upon approval for repeat customers. Custom or special orders cannot be cancelled once order is confirmed.

Returns/Exchange
Returns or exchange must be authorized first.
Return shipment must be shipped by US postal service, No courier. Anything shipped back by courier will not be accepted and will be returned to you. This is because couriers charge very high brokerage charge.
Returns/exchange are subject to 30% re-stocking charge unless otherwise agreed.

Shipping
Will ship after payment has been received. Shipping cost will be added on your invoice.

Lead time
Lead time is normally 2-4 weeks but depends on items ordered and timing of your order. Please inquire each time. Non-stock and made-to order items will take about 4-8 weeks.

Retail Customers in USA
We will ship using Canada post, prepaid. We cannot ship COD.

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